Pikkah Technologies, Inc.

The Pikkah Pledge

Basic Shopper Protection Policy

Effective Date: June 21, 2026

Applies to eligible Pikkah transactions, eligible Shoppers, Pikkah supported requests, and Pikkah Pledge claims handled through the Platform.

Please read this Pikkah Pledge policy carefully. By using the Platform or submitting a Pikkah Pledge claim, you agree that this policy is governed by the Pikkah Terms of Service, the transaction summary, and any applicable local terms or supplemental policies incorporated by reference.

Contents

1. Overview and Purpose

1.1 The Pikkah Pledge is a discretionary goodwill support program offered by Pikkah Technologies, Inc. to eligible Shoppers who complete eligible transactions through the Pikkah Platform.

1.2 The Pikkah Pledge is designed to provide limited support where an eligible item is materially not as described, materially damaged contrary to what was agreed, or not delivered after a qualifying transaction has been completed through the Platform.

1.3 The Pikkah Pledge is not insurance, not a warranty, not a guarantee of delivery, not a guarantee of reimbursement, and not a substitute for a Shopper’s own review, judgment, and inspection at delivery.

1.4 The Pikkah Pledge applies only to eligible transactions and only when Pikkah expressly states that the Pikkah Pledge applies to that transaction, or when the transaction is otherwise eligible under this policy and the Terms of Service.

2. Relationship to the Terms of Service

2.1 This Pikkah Pledge policy forms part of, and is governed by, the Pikkah Terms of Service. Capitalized terms used in this policy have the meanings given to them in the Terms unless this policy defines them differently.

2.2 If there is a conflict between this policy and the Terms about the Pikkah Pledge specifically, this policy controls only for that Pikkah Pledge issue. In all other cases, the Terms control.

2.3 The Pikkah Pledge does not change Pikkah’s marketplace role. Pikkah remains a neutral technology marketplace and support platform, and is not the seller, buyer, courier, customs broker, importer, exporter, insurer, or physical handler of items.

2.4 This policy does not create shareholder rights, investor rights, equity rights, employment rights, contractor rights, or any other corporate rights.

3. Who Is Covered

3.1 The Pikkah Pledge is intended for eligible Shoppers who complete eligible transactions through the Platform and satisfy this policy, the Terms, and any transaction specific requirements.

3.2 The Pikkah Pledge does not provide item value reimbursement to Travelers. Traveler payout rights, obligations, and remedies are handled through the Terms, the transaction summary, payout rules, and any dispute review process.

3.3 A Shopper must have used the Platform in good faith, complied with the Terms, paid through the approved Pikkah payment flow, and cooperated with Pikkah’s review process to be considered for Pikkah Pledge support.

4. No Separate Charge

4.1 The Pikkah Pledge is not currently sold as a separate paid product. Unless Pikkah clearly discloses otherwise in a future transaction summary or separate protection product, no separate Pikkah Pledge fee is charged to the Shopper.

4.2 The Pikkah Pledge is provided as a discretionary goodwill support program connected to eligible Platform transactions. It may be funded from Pikkah’s general platform economics, including the Platform Fee, but it is not a separate insurance premium or standalone protection charge.

4.3 Pikkah may later introduce optional paid protection, enhanced coverage, or a different claim support program. If that happens, Pikkah will disclose the applicable terms and any separate charge before the Shopper confirms the affected transaction.

5. Covered Transactions

5.1 The Pikkah Pledge may apply only to transactions that are created, accepted, paid for, tracked, and completed through the Platform or an approved Pikkah transaction flow.

5.2 For Purchase Requests, the Pikkah Pledge may apply to the documented eligible Item Price paid through the Platform, subject to this policy and the Terms.

5.3 For Pickup Requests, the Pikkah Pledge generally does not provide item value reimbursement because the Shopper already owns, purchased, or arranged the item outside the Pikkah purchase flow and no Item Price is paid through the Platform for that item. Pikkah may still review support issues involving Pickup Requests at its discretion, but any goodwill support is not guaranteed.

5.4 Transactions conducted partly or fully outside the Platform are not eligible for the Pikkah Pledge.

6. Covered Events

6.1 Subject to all eligibility conditions and exclusions, the Pikkah Pledge may apply where an approved claim shows that the delivered item is materially different from the agreed item details shown in the Platform.

6.2 The Pikkah Pledge may apply where an approved claim shows that the delivered item is materially damaged or defective at delivery, contrary to the agreed item condition or transaction details.

6.3 The Pikkah Pledge may apply where an approved claim shows that an eligible item was not delivered after the Shopper paid through the Platform and the transaction cannot be resolved through normal refund, cancellation, or payout review.

6.4 Examples of material differences may include a materially different brand, model, version, size, color, quantity, condition, or missing material component. Minor cosmetic differences or differences that were disclosed and accepted are not covered.

7. Reimbursement Amount and Limits

7.1 If Pikkah approves a Pikkah Pledge claim, the maximum goodwill support is the lowest of: (a) seventy percent (70%) of the documented eligible Item Price of the affected item; (b) two thousand United States dollars (US$2,000); or (c) the amount the Shopper actually paid through the Platform for the affected item.

7.2 For clarity, if the documented eligible Item Price is US$500, the maximum Pikkah Pledge support would be US$350. If the documented eligible Item Price is US$4,000, seventy percent would be US$2,800, but the maximum support would be capped at US$2,000.

7.3 The Pikkah Pledge covers only the eligible item value calculated under this section. It does not cover the Traveler Reward, Platform Fee, Payment Processing Fee, currency conversion costs, provider fees, taxes, duties, customs fees, return costs, incidental costs, consequential losses, or other amounts unless Pikkah expressly approves otherwise in writing.

7.4 Pikkah may approve a lower amount, deny a claim, issue Platform credit, issue a partial refund, coordinate a replacement outcome, or provide another support outcome depending on the evidence, transaction record, user conduct, and applicable law.

7.5 A Pikkah Pledge payment or credit is a discretionary goodwill support outcome. It is not an admission of fault, liability, negligence, breach, or legal responsibility by Pikkah.

8. What Is Not Covered

8.1 The Pikkah Pledge does not cover change of mind, buyer remorse, Shopper delay, failure to inspect, finding the same item cheaper elsewhere, or a decision that the item is no longer wanted after the transaction is accepted.

8.2 The Pikkah Pledge does not cover prohibited items, restricted items carried without required review, counterfeit items, stolen items, unsafe items, undeclared items where declaration is required, or items that violate the Terms or applicable law.

8.3 The Pikkah Pledge does not cover off Platform transactions, off Platform payments, side agreements, unauthorized changes, private arrangements, or transactions where the Shopper or Traveler attempted to bypass Pikkah.

8.4 The Pikkah Pledge does not cover customs inspection, customs delay, customs seizure, denied import, denied export, duties, taxes, penalties, fines, airline refusal, carrier refusal, border action, government action, or user failure to comply with customs or legal requirements.

8.5 The Pikkah Pledge does not cover ordinary wear, packaging dents, minor cosmetic issues, disclosed condition issues, used item condition that was accepted, market value changes, emotional distress, lost opportunity, lost profit, or indirect loss.

8.6 The Pikkah Pledge does not cover losses caused by false information, inaccurate item description, unsupported item value, missing evidence, failure to cooperate, fraud, bad faith, abuse of the dispute process, or violation of the Terms.

9. Eligibility Conditions

9.1 To be eligible, the transaction must have been created, accepted, paid for, and handled through the Platform or an approved Pikkah transaction flow.

9.2 The Shopper must have complied with the Terms, this policy, the transaction summary, Platform instructions, and support requests.

9.3 The Shopper must have inspected the item at delivery where delivery occurred, and must not have confirmed delivery before receiving and reasonably checking the item.

9.4 The Shopper must submit the claim within the claim window and provide clear evidence supporting the claim.

9.5 The Shopper must cooperate with Pikkah’s review, including by providing receipts, photos, videos, packaging photos, messages, screenshots, customs documents, delivery proof, pickup proof, item serial numbers, account information, and other information reasonably requested by Pikkah.

9.6 Pikkah may deny eligibility if the Shopper or Traveler engaged in fraud, circumvention, misrepresentation, prohibited conduct, policy abuse, unsafe conduct, or non cooperation.

10. How to Make a Claim

10.1 A Shopper should submit a Pikkah Pledge claim through the Platform, the order support flow, or by contacting [email protected].

10.2 Unless Pikkah states a different claim window in the transaction flow, a claim should be submitted within five calendar days after the agreed delivery date, recorded handoff, or expected delivery date for a non delivery claim.

10.3 Pikkah may consider a later claim at its discretion where fraud, material breach, or a serious issue is discovered and substantiated within a reasonable time.

10.4 A claim should include the order reference, account email, item details, issue summary, photos or videos, proof of purchase, delivery evidence, packaging photos where relevant, screenshots, and any messages or documents that support the claim.

10.5 Submitting a claim does not automatically pause a payout, acceptance window, review period, or payment provider process unless Pikkah confirms otherwise or the Platform shows that the transaction has been paused.

11. Claim Review and Determination

11.1 Pikkah will review the transaction record, item information, payment status, delivery evidence, user messages, proof submitted, Platform activity, user conduct, provider rules, and any other information Pikkah considers relevant.

11.2 Pikkah may approve a claim, approve part of a claim, deny a claim, request more information, issue Platform credit, provide a refund, release or withhold payout, or take another action consistent with the Terms and this policy.

11.3 Pikkah’s claim decision is made in its sole and reasonable discretion, subject to applicable law and any mandatory rights that cannot be waived.

11.4 If a claim is approved, Pikkah may provide support through the original payment method, Platform credit, wallet credit, provider refund, manual adjustment, or another method selected by Pikkah.

11.5 Pikkah may reverse, deny, or recover Pikkah Pledge support if a claim is later found to be false, unsupported, fraudulent, abusive, or inconsistent with this policy or the Terms.

12. Relationship to Refunds, Rejections, and Disputes

12.1 The Pikkah Pledge operates alongside the refund, rejection, claim, and dispute processes in the Terms. It does not replace the Shopper’s responsibility to inspect items, reject non conforming items promptly, and provide evidence.

12.2 A Shopper may not recover more than once for the same loss. If the Shopper receives a refund, payout reversal, chargeback recovery, replacement, insurance recovery, seller refund, Traveler reimbursement, Platform credit, or other compensation for the same issue, Pikkah may reduce or deny Pikkah Pledge support.

12.3 Pikkah may coordinate Pikkah Pledge review with payment holds, payout review, chargeback review, fraud review, customs review, or other dispute processes under the Terms.

13. Not Insurance, Warranty, or Guarantee

13.1 The Pikkah Pledge is not insurance and Pikkah is not acting as an insurance company, insurance broker, insurer, underwriter, surety, guarantor, or regulated escrow provider.

13.2 The Pikkah Pledge is not a warranty that any item is authentic, legal, safe, fit for purpose, admissible, customs compliant, or deliverable.

13.3 The Pikkah Pledge does not guarantee delivery, customs clearance, item quality, item authenticity, Traveler conduct, Shopper conduct, payout timing, refund approval, or claim approval.

13.4 The Pikkah Pledge does not limit the disclaimers, liability limitations, release, indemnity, and dispute resolution provisions in the Terms, except to the limited extent Pikkah approves a goodwill support amount under this policy.

14. Changes, Governing Law, and Contact

14.1 Pikkah may modify, suspend, limit, replace, or discontinue the Pikkah Pledge at any time. Changes apply prospectively unless applicable law requires otherwise or Pikkah expressly states otherwise.

14.2 The version of the Pikkah Pledge in effect when a transaction is confirmed generally governs that transaction, subject to mandatory law, fraud review, provider rules, and the Terms.

14.3 For transactions where Pikkah Technologies, Inc. is the primary contracting entity, this policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law rules, except where mandatory consumer protection or local law requires otherwise.

14.4 If a transaction summary, invoice, local checkout page, local country addendum, or signed agreement expressly identifies a Pikkah local affiliate as the contracting entity for a specific local service, the laws identified for that local service may apply to the extent stated in that document or required by law.

14.5 Questions about the Pikkah Pledge may be directed to Pikkah at [email protected].

Appendix A. Quick Examples

This appendix is included for simple illustration only. The actual claim outcome depends on this policy, the Terms, the transaction record, the evidence submitted, and Pikkah’s review.

Acknowledgement. By using the Platform or submitting a Pikkah Pledge claim, you acknowledge that you have read, understood, and agreed to this Pikkah Pledge policy and the Pikkah Terms of Service.