Pikkah Technologies, Inc.
Terms of Service

Effective Date: June 21, 2026
Applies to pikkah.com, Pikkah web services, Pikkah supported transactions, Perry by Pikkah, and related Pikkah services.

Please read these Terms carefully. By creating an account, accessing or using the Platform, submitting or accepting a Request, making payment, receiving payout, using Perry by Pikkah, or otherwise using any Pikkah service, you agree to be bound by these Terms, our Privacy Policy, and any policy, transaction summary, local country addendum, or supplemental terms incorporated by reference.

Contents

1. Platform Overview and Nature of Services

1.1 Primary Contracting Entity for pikkah.com

Unless a transaction summary, invoice, country specific addendum, local checkout page, or signed written agreement expressly identifies a different Pikkah entity for a specific local service, the primary contracting party for pikkah.com and the Platform is Pikkah Technologies, Inc., a Delaware corporation. References to “Pikkah,” “we,” “us,” or “our” mean Pikkah Technologies, Inc. and, where applicable, any Pikkah affiliate that provides or supports the relevant service.

Pikkah may operate through local affiliates, including Pikkah Technologies Inc. in Ontario, Canada, and Pikkah Technologies Ltd in Nigeria. Local affiliates may support local operations, onboarding, payments, taxes, compliance, customer support, corridor operations, marketing, or other country specific activities. A local affiliate becomes the contracting party only for a specific service if it is expressly identified in the relevant transaction, local terms, invoice, receipt, or written agreement.

If there is a conflict between these Terms and any country specific addendum, transaction summary, payment page, or signed written agreement, the following order applies unless mandatory law requires a different result: first, mandatory law that cannot be waived; second, any signed written agreement between you and Pikkah; third, any country specific addendum or local terms for the relevant service; fourth, the applicable transaction summary, checkout page, or support decision; fifth, these Terms; and sixth, general help center or FAQ content.

1.2 Platform Description

Pikkah provides a cross border marketplace platform that connects Shoppers who want eligible items from another country with Travelers who may be willing to purchase, pick up, carry, and deliver eligible items using available luggage space on trips they are already taking.

The Platform is designed to add structure, verification, payment handling, messaging, item review, delivery confirmation, dispute support, and trust workflows to an activity that is often handled informally through friends, relatives, community groups, WhatsApp groups, and personal traveler networks.

1.3 Users and Request Types

The Platform is designed to facilitate interactions between:

• Shoppers, meaning individuals or approved businesses that submit, fund, accept, or participate in requests for eligible items to be purchased, picked up, carried, delivered, or otherwise handled through the Platform.

• Travelers, meaning individuals who post trips, accept requests, purchase items, pick up items, carry eligible items, deliver eligible items, or receive compensation through the Platform.

• Visitors, meaning individuals who browse, use Perry by Pikkah, review public information, or access the Platform before creating an account.

Pikkah may support different request types, including Purchase Requests, Pickup Requests, manual item requests, link based product requests, used item requests, business requests, and other request types added from time to time.

1.4 Marketplace Status

Pikkah is a neutral technology marketplace and support platform. Pikkah is not a traditional courier, freight forwarder, shipping company, customs broker, airline, warehouse operator, insurance company, bank, payment processor, reseller, retailer, importer of record, exporter of record, or common carrier.

Pikkah does not manufacture, own, sell, resell, warehouse, inspect, package, carry, import, export, or physically possess items listed, requested, purchased, picked up, carried, or delivered through the Platform. Pikkah may provide rules, tools, review processes, support processes, and payment handling, but Shoppers and Travelers remain responsible for the legality, safety, accuracy, and completion of their own actions and agreements.

1.5 Geographic Availability and Corridor Focus

The Platform may be open to eligible users in more than one country, but Pikkah may focus its rollout, marketing, onboarding, support, promotions, or corridor operations on selected routes or communities. A commercial focus on any route, including a diaspora route, does not guarantee Platform availability, Traveler availability, customs clearance, item eligibility, or delivery completion in every country or city.

Pikkah may limit, suspend, expand, or change available countries, routes, corridors, request types, payment methods, verification methods, delivery flows, or support coverage at any time for legal, operational, risk, payment, or business reasons.

1.6 Agreement to Terms and Privacy Policy

By creating an account, accessing or using the Platform, submitting a Request, accepting a Request, making payment, receiving payout, using Perry by Pikkah, or otherwise interacting with Pikkah, you acknowledge and agree that these Terms are legally binding.

The Pikkah Privacy Policy is incorporated into these Terms by reference and governs how Pikkah collects, uses, stores, protects, and discloses personal information.

2. User Eligibility

2.1 You may use the Platform only if you are at least 18 years old, or the legal age of majority in your place of residence if higher, and are legally able to enter into a binding contract.

2.2 You may not use the Platform if you are barred from doing so under any applicable law, sanctions rule, export control rule, court order, administrative order, payment provider rule, or Pikkah policy.

2.3 You represent that you are not located in, organized in, resident in, ordinarily resident in, controlled by, or acting on behalf of any country, territory, person, entity, or organization subject to applicable sanctions, embargoes, export restrictions, or restricted party lists administered by the United States, Canada, the United Kingdom, the European Union, the United Nations, Nigeria, or any other applicable authority.

2.4 Travelers must be legally permitted to travel, possess, carry, import, export, and deliver any item they accept through the Platform. Travelers must comply with all airline, carrier, airport, border, customs, tax, and local law requirements that apply to their route and item.

2.5 Pikkah may request identity verification, proof of residence, proof of travel, business information, tax information, payment information, source of funds information, or other documentation before allowing account creation, Request submission, Request acceptance, payment, payout, delivery confirmation, dispute participation, or continued Platform access.

2.6 If your eligibility changes, or if you become subject to any legal, travel, payment, sanctions, customs, or account restriction, you must stop using the Platform and notify Pikkah if an open transaction may be affected.

3. Account Creation and Responsibilities

3.1 To access certain Platform features, you must create an account and provide accurate, current, and complete information. This may include your name, email address, phone number, location, identity information, travel details, payment information, payout information, delivery details, pickup details, and any other information reasonably requested by Pikkah or its service providers.

3.2 You are responsible for keeping your account information accurate and updated. Pikkah may rely on the information in your account, including delivery instructions, pickup information, payment details, verification data, phone number, and email address.

3.3 You are responsible for keeping your password, authentication codes, devices, linked accounts, and login credentials secure. You are responsible for all activity under your account unless the activity is caused solely by Pikkah’s own security failure.

3.4 You may not create more than one account, create an account for another person without legal authority, transfer your account, sell your account, use false information, impersonate another person, allow unauthorized access, or use another user’s account.

3.5 If you suspect unauthorized access to your account, you must notify Pikkah immediately through the support channels available on the Platform.

3.6 Pikkah may monitor accounts and transaction activity for security, compliance, fraud prevention, payment review, prohibited item review, account misuse, operational integrity, or support purposes.

4. Role and Limitations of Pikkah’s Involvement

4.1 Pikkah facilitates marketplace connections between independent users. Pikkah does not employ, control, supervise, direct, or act as agent for Shoppers or Travelers in how they purchase, pick up, carry, declare, import, export, deliver, inspect, accept, reject, or handle items, except for limited payment collection and support functions expressly described in these Terms.

4.2 Pikkah is not a party to the private agreement between a Shopper and a Traveler except to the limited extent necessary to operate the Platform, process payments, apply these Terms, conduct risk reviews, resolve disputes, enforce policies, or comply with law.

4.3 Pikkah does not guarantee the availability, reliability, legality, suitability, behavior, timing, identity, customs compliance, travel completion, item quality, item authenticity, or delivery performance of any user, Traveler, Shopper, route, item, offer, request, trip, or transaction.

4.4 Pikkah may offer identity verification, reviews, ratings, support tools, risk checks, item eligibility review, matching assistance, payment holds, delivery confirmation tools, Perry by Pikkah, or automated recommendations. These tools are intended to improve marketplace trust and usability, but they do not create a guarantee, endorsement, insurance policy, customs approval, legal approval, or assurance of delivery.

4.5 Traveler Feasibility Recommendations and Automated Tools

Pikkah may make available automated or artificial intelligence assisted tools, including Perry by Pikkah, traveler feasibility recommendations, item risk indicators, route fit suggestions, pricing estimates, matching recommendations, customer support responses, fraud signals, or similar outputs. These tools may consider information such as the described item, route, declared weight, declared value, delivery city, travel date, user history, support history, or other relevant inputs.

Any recommendation, score, estimate, label, response, or output from an automated tool is provided for general informational and operational convenience only. It is not legal, customs, tax, safety, insurance, or compliance advice. It does not verify or guarantee the legality, admissibility, safety, value, authenticity, or deliverability of any item in any jurisdiction. Pikkah may change, suspend, or remove automated tools at any time.

5. Product Source and Legality

5.1 All items requested, purchased, picked up, carried, or delivered through the Platform must come from legitimate, verifiable, and lawful sources. For Purchase Requests, the item should be purchased from a recognized or authorized retailer, whether physical or online, unless Pikkah expressly allows another source for the specific transaction.

5.2 Travelers must keep valid proof of purchase, receipts, invoices, screenshots, customs declarations, pickup proof, delivery proof, and other transaction records where applicable. Pikkah may request these records for verification, audit, payout, dispute, claims, or compliance reasons.

5.3 Unless clearly disclosed and accepted in the Platform, items must be new, authentic, accurately described, safe for transport, and legal for sale, possession, carriage, import, export, delivery, and use in every country involved in the route.

5.4 Used, second hand, or previously owned goods may be allowed only where the item is legal for resale and transport, safe and sanitary, accurately described, supported by reasonable proof of ownership or purchase where available, and accepted by the Traveler before pickup or delivery.

5.5 Shoppers may not direct Travelers to collect items from unlawful, informal, suspicious, unauthorized, unsafe, or unverifiable sources. Travelers may reject or cancel any pickup that appears unsafe, unlawful, materially different from the Request, or inconsistent with these Terms.

5.6 Pikkah does not independently verify every item, listing, receipt, seller, pickup location, product source, legal status, authenticity, customs classification, or declared value. Shoppers and Travelers remain independently responsible for due diligence.

6. Pricing Structure and Fee Components

6.1 Unless stated otherwise, all amounts payable for a transaction are calculated or displayed through Pikkah’s pricing system, checkout page, transaction summary, offer flow, or support approved adjustment. By confirming a transaction, the Shopper agrees to the amounts shown.

6.2 Pikkah’s primary platform reference currency is United States dollars. However, amounts may be displayed, collected, converted, settled, or paid out in United States dollars, Canadian dollars, Nigerian naira, British pounds, or another supported currency. Payment amounts and payout amounts may differ depending on the corridor, payment provider, user location, request type, payout method, currency conversion, provider charges, and local laws.

6.3 Pricing may include one or more of the following components:

• Item Price, meaning the actual purchase price of the item in a Purchase Request.

• Traveler Reward, meaning the amount payable to the Traveler for purchasing, picking up, carrying, delivering, or completing the relevant task.

• Platform Fee, meaning the fee Pikkah charges for operating and supporting the Platform and related transaction infrastructure. Unless the transaction summary shows otherwise, the Platform Fee is fifteen United States dollars (US$15.00) per completed transaction, or the equivalent amount displayed in the applicable checkout currency. Pikkah may waive, discount, increase, decrease, or otherwise adjust the Platform Fee by route, promotion, request type, user type, country, corridor, or operational need, provided the applicable fee is shown before the Shopper confirms payment.

• Payment Processing Fee, meaning any fee charged or passed through in connection with payment collection, currency conversion, payout, wallet funding, provider fees, or other payment services.

• Taxes, duties, tariffs, import fees, customs charges, value added tax, sales tax, government charges, or similar amounts.

• Optional service fees, if Pikkah offers optional expedited handling, enhanced support, route features, or other add ons.

6.4 In a Purchase Request, the Traveler may purchase the item on behalf of the Shopper and may be reimbursed the Item Price through the Platform if the transaction is completed in accordance with these Terms.

6.5 In a Pickup Request, the Traveler picks up or receives an item the Shopper already owns, has already purchased, or has otherwise arranged. Because the Traveler does not purchase the item in a Pickup Request, the Item Price and any procurement component may not apply unless the Platform shows otherwise.

6.6 Pikkah may change fees, reward logic, promotional credits, wallet credit rules, referral terms, currency support, tax handling, or pricing methods at any time. Changes apply prospectively unless required by law or expressly stated otherwise.

6.7 Pikkah does not provide tax, customs, duties, import, export, or accounting advice. Users are responsible for determining and paying all applicable taxes, duties, tariffs, penalties, and government charges connected to their transaction.

7. Payment Processing and Obligations

7.1 All financial transactions facilitated through the Platform must be conducted through Pikkah’s approved payment system unless Pikkah gives written approval for another method. Users may not bypass the Platform to avoid fees, payment controls, support workflows, or safety protections.

7.2 Pikkah may use one or more third party payment, payout, wallet, banking, identity, compliance, or fraud prevention providers. The provider used for a transaction may depend on the Shopper location, Traveler location, corridor, currency, payment method, payout method, risk review, and local availability.

7.3 By using the Platform, you agree to comply with the terms, policies, privacy notices, acceptable use rules, connected account rules, payout rules, and compliance requirements of any payment or payout provider used for your transaction.

7.4 Pikkah does not store full card numbers or full bank credentials unless expressly disclosed. Payment information is handled by approved providers or through secure systems designed for payment processing and compliance.

7.5 Limited Payment Collection Agent

Each Traveler appoints Pikkah as the Traveler’s limited payment collection agent solely for the purpose of collecting payment from Shoppers, holding or reserving funds through the Platform or approved payment providers, applying payment rules, processing refunds or reversals where permitted, and disbursing eligible payouts after delivery, acceptance, risk review, dispute review, or other applicable conditions are satisfied.

This limited appointment does not create any partnership, employment, fiduciary, franchise, joint venture, or general agency relationship between Pikkah and any Traveler.

7.6 Payment Holds, Escrow Style Handling, Wallets, and Credits

Pikkah may use payment holds, escrow style workflows, provider holds, internal ledgers, wallet balances, credits, payout delays, manual review, automated risk review, or similar controls to reduce fraud, support delivery confirmation, investigate disputes, or comply with provider rules and applicable law.

Unless Pikkah expressly states otherwise in writing or applicable law requires otherwise, a Payment Hold is not a bank deposit, stored value account, money transmission account, formal trust account, or regulated escrow service. Funds may be held by third party payment providers, banks, wallet providers, or other approved providers according to their own rules.

Payment may be held, delayed, reversed, frozen, refunded, charged back, offset, or withheld where Pikkah determines that fraud, prohibited conduct, item issues, customs issues, delivery issues, account misuse, provider review, legal risk, or policy violations may exist.

Wallet credits, referral credits, promotional credits, or goodwill credits have no cash value unless Pikkah expressly states otherwise. They may expire, be limited by route, be limited by account, be withdrawn for abuse, or be subject to separate terms.

7.7 Payouts

Traveler payout is generally released only after delivery is completed and confirmed according to the Platform process, subject to payment provider timing, bank timing, identity checks, tax checks, compliance checks, dispute review, fraud review, and any other applicable hold or review process.

Payout times are estimates only. Pikkah is not responsible for delays caused by banks, payment providers, payout providers, wallet providers, compliance checks, incorrect payout details, holidays, technical failures, or legal restrictions outside Pikkah’s reasonable control.

8. Customs Compliance, Declarations, and Legal Responsibilities

8.1 Travelers are solely and independently responsible for ensuring that all items they carry across borders are properly declared and legally compliant under all applicable laws, regulations, airline rules, customs rules, border rules, import rules, export rules, tax rules, and international requirements.

8.2 Travelers must truthfully describe items, values, origins, intended use, quantities, and any required documentation to customs and border authorities where required by law.

8.3 Shoppers and Travelers share responsibility for discussing and understanding duties, taxes, customs charges, import charges, item restrictions, destination country rules, and any financial responsibilities connected to the item before confirming a transaction.

8.4 Pikkah does not act as customs broker, importer of record, exporter of record, tax adviser, legal adviser, or customs adviser. Any customs resources, guidance, links, FAQ content, Perry by Pikkah responses, or support responses are for general information only and should not be relied on as legal or customs advice.

8.5 Pikkah is not liable for customs delays, detention, seizure, misclassification, misdeclaration, undeclared items, fines, penalties, denied entry, refused import, refused export, forfeiture, taxes, duties, travel consequences, or legal consequences caused by user conduct, item characteristics, border review, or government action.

9. Ownership, Delivery, and Acceptance

9.1 Unless otherwise stated in the transaction summary or agreed in writing through the Platform, ownership and risk of loss for an item remain with the Traveler until the item is physically delivered to and accepted by the Shopper through the Platform process.

9.2 Until delivery and acceptance, the Traveler bears responsibility for the item, including risk of loss, damage, theft, misdelivery, seizure, customs issue, or confiscation, subject to these Terms and any applicable support or claims process.

9.3 Travelers should retain original receipts, invoices, purchase proof, pickup proof, customs declarations, photos, handoff records, and other relevant documentation until the transaction is completed and any dispute period has passed.

9.4 Shoppers must inspect the item promptly at delivery or handoff. The Shopper should confirm whether the item matches the agreed description, condition, size, model, color, accessories, packaging, quantity, and other material specifications.

9.5 Delivery may be confirmed through an in Platform confirmation button, one time password, delivery code, photo evidence, message confirmation, support review, or another approved confirmation method. A Shopper should not confirm delivery until the item has been received and reasonably inspected.

9.6 If the Shopper does not accept, reject, or open a valid dispute within the Platform review period shown in the transaction flow, or if no period is shown, within five calendar days after the agreed delivery date or handoff, Pikkah may treat the transaction as completed and release eligible funds to the Traveler.

9.7 Pikkah may extend, shorten, pause, or adjust the acceptance period where required by law, provider rules, fraud review, user safety concerns, customs issues, delivery evidence, support review, or other operational reasons.

10. Non Circumvention

10.1 Users agree that communications, requests, offers, negotiations, delivery arrangements, payments, confirmations, disputes, refunds, and payouts connected to a Platform initiated transaction must remain inside the Platform or an approved Pikkah communication and payment channel.

10.2 Users may not bypass, avoid, or circumvent Pikkah to complete a transaction privately, avoid fees, avoid verification, avoid payment holds, avoid dispute workflows, or move a Platform initiated relationship off Platform.

10.3 Prohibited circumvention includes exchanging contact information with the intent to complete a transaction outside Pikkah, asking another user to pay or receive payment outside Pikkah, using the Platform only to find a match and then completing the transaction elsewhere, or moving repeat transactions off Platform within twelve months after meeting that user through Pikkah.

10.4 If Pikkah determines that a user engaged in circumvention, Pikkah may suspend or terminate the account, withhold pending payouts, cancel credits, seek recovery of unpaid fees, charge liquidated damages where permitted by law, and take legal or platform enforcement action.

10.5 Where permitted by law, liquidated damages for circumvention may equal the greater of the Platform Fee that would have applied, twenty percent of the total off Platform transaction value, or 500 United States dollars. This is intended as a reasonable estimate of damages and not as a penalty.

11. Prohibited Conduct

11.1 You may not engage in any of the following prohibited activities:

• Creating fake accounts, duplicate accounts, unauthorized accounts, or accounts using false information.

• Impersonating any person or entity, misrepresenting identity, or falsifying transaction details.

• Using the Platform for fraud, theft, money laundering, sanctions evasion, unlawful trade, illegal import, illegal export, or any unlawful purpose.

• Harassing, threatening, stalking, abusing, intimidating, exploiting, discriminating against, or endangering another user, Pikkah staff member, support agent, or third party.

• Uploading illegal, harmful, defamatory, obscene, hateful, discriminatory, misleading, infringing, unsafe, or otherwise inappropriate content.

• Scraping, crawling, copying, reverse engineering, overloading, attacking, bypassing, or interfering with the Platform, security systems, APIs, databases, or infrastructure.

• Collecting personal information from users without authorization.

• Soliciting Pikkah users for unrelated commercial purposes, employment, investments, competing services, or personal benefit.

• Using bots, scripts, automation, or unauthorized technical tools to access, manipulate, or collect data from the Platform.

• Circumventing fees, payment systems, verification, delivery confirmation, dispute review, or support workflows.

• Requesting, accepting, carrying, delivering, or attempting to deliver prohibited, illegal, restricted, unsafe, counterfeit, stolen, hazardous, or undeclared items.

11.2 Pikkah may investigate suspected prohibited conduct and may suspend accounts, cancel transactions, withhold funds, remove content, report conduct to providers or authorities, or take legal action where appropriate.

12. Prohibited Items

12.1 Users may not request, purchase, pick up, carry, deliver, or participate in any transaction involving items prohibited by Pikkah policy, airline rules, customs rules, border rules, local law, import law, export law, sanctions law, or any applicable regulation in the country of origin, transit, or destination.

12.2 The following items are prohibited and must not be requested, purchased, picked up, carried, delivered, hidden, misdeclared, or otherwise handled through the Platform:

• Illegal goods, contraband, or any item banned in the country of origin, destination, or transit.

• Counterfeit goods, knockoffs, replicas, pirated goods, or goods that infringe intellectual property rights.

• Stolen property, gray market goods, unverifiable used goods, or items lacking lawful source documentation where required.

• Cash, currency, checks, bonds, securities, negotiable instruments, or similar financial instruments.

• Alcohol, tobacco, nicotine products, recreational drugs, illegal drugs, controlled substances, or prescription medication carried in violation of law.

• Firearms, ammunition, explosives, firearm accessories, knives intended as weapons, batons, tasers, weaponized chemicals, or other weapons.

• Hazardous materials, dangerous goods, toxic substances, radioactive materials, corrosives, flammables, aerosols, compressed gases, or other unsafe materials.

• Lithium batteries, standalone batteries, volatile cells, or battery powered items that violate airline or transport rules.

• Live animals, wildlife products, plants, seeds, soil, agricultural products, raw food items, perishables, or restricted biological materials.

• Human remains, ashes, body parts, medical waste, or biological specimens.

• Pornographic, obscene, exploitative, or illegal materials.

• Items that require customs declaration but are not declared, or items that users intend to hide from customs or border authorities.

• Any item that Pikkah, a Traveler, a payment provider, an airline, a carrier, customs authority, border authority, or law enforcement authority determines is unsafe, restricted, suspicious, or unsuitable.

12.3 Pikkah may treat any additional item as prohibited or restricted where Pikkah believes the item creates legal, customs, safety, fraud, payment, reputational, or operational risk. Pikkah will not approve any item where approval would violate applicable law or provider rules.

12.4 Medicines, supplements, cosmetics, liquids, food, electronics with batteries, high value goods, luxury goods, regulated goods, commercial quantities, and business inventory may require additional review. Pikkah may reject or pause such transactions at any time.

13. Shopper Acceptance

13.1 A binding transaction agreement between a Shopper and a Traveler may be formed when a Shopper submits or accepts the relevant transaction terms, including item details, route, delivery expectations, fees, payment amount, and any other material terms shown in the Platform, and the Traveler accepts the Request or the Platform otherwise confirms the match.

13.2 A Shopper must review the transaction summary before payment. By paying, the Shopper authorizes Pikkah and its payment providers to collect the amounts shown, apply payment holds, and release eligible funds according to these Terms.

13.3 A Shopper must be available to receive, inspect, and accept or dispute the item during the agreed delivery process. Failure to respond within the applicable review period may result in automatic completion and payout release.

13.4 A Shopper may not reject an item because of a change of mind, finding a lower price elsewhere, deciding the item is no longer needed, attempting to renegotiate after acceptance, or any minor issue that does not materially affect item identity, condition, or agreed specifications.

14. Rejection, Refunds, Claims, and Pikkah Pledge

14.1 A Shopper may reject a delivered item only for valid and objective reasons, including material mismatch with the agreed specifications, damage that conflicts with the agreed condition, missing material components, misrepresentation, unauthorized source, or lack of required proof of purchase where proof is required.

14.2 The Shopper must provide clear evidence to support a rejection, refund, dispute, or claim. Evidence may include photos, videos, screenshots, receipts, proof of purchase, packaging photos, messages, delivery proof, pickup proof, customs documents, and a written explanation.

14.3 Pikkah may approve, deny, partially approve, or adjust a refund, payout, credit, claim, or support outcome based on the evidence available, transaction status, user conduct, platform records, payment provider rules, and these Terms.

14.4 Refunds are not guaranteed. Payment processing fees, currency conversion costs, provider fees, Platform Fees, promotional credits, duties, taxes, customs fees, and other amounts may be non refundable to the extent already incurred, not recoverable, or excluded by these Terms, unless applicable law requires otherwise.

14.5 If a Traveler cancels, fails to purchase, fails to pick up, fails to deliver, delivers the wrong item, or violates these Terms, Pikkah may cancel the transaction, refund the Shopper, withhold payout, re match the Request, issue credits, or take other reasonable action.

14.6 If a Shopper makes a bad faith rejection, refuses to confirm a valid delivery, withholds a delivery code after receiving the item, makes a false claim, or abuses the dispute process, Pikkah may complete the transaction, release funds to the Traveler, suspend the Shopper account, or take other enforcement action.

14.7 Pikkah Pledge

Pikkah may publish a goodwill support program known as the Pikkah Pledge for eligible transactions. The Pikkah Pledge is not insurance, does not replace user responsibility, does not guarantee reimbursement, and applies only if Pikkah expressly states that it applies to a transaction and the user satisfies all published requirements.

If the Pikkah Pledge is active for an eligible transaction, Pikkah may, at its discretion, provide goodwill support equal to up to seventy percent (70%) of the documented eligible item price, capped at a maximum of two thousand United States dollars (US$2,000) per eligible claim. This means the maximum support is the lesser of seventy percent (70%) of the documented eligible item price or US$2,000. Any support is subject to proof, eligibility, exclusions, user compliance, claim timing, and any separate Pikkah Pledge terms. Unless Pikkah expressly discloses a paid protection option, the Pikkah Pledge is a discretionary goodwill program and is not a separately charged service. Pikkah may change, suspend, or discontinue the Pikkah Pledge prospectively at any time.

15. Disclaimers and Limitation of Liability

15.1 Disclaimers

The Platform and all services, content, tools, features, support workflows, automated outputs, matching tools, payment workflows, wallet features, route information, and Perry by Pikkah responses are provided on an as is and as available basis to the maximum extent permitted by law.

Pikkah disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non infringement, accuracy, availability, reliability, security, uninterrupted service, error free operation, customs clearance, legal compliance, item authenticity, item quality, delivery completion, user behavior, and payment provider availability.

Pikkah does not guarantee that a Shopper will receive an item, that a Traveler will complete delivery, that an item will clear customs, that a route will remain available, that a payment method will work, that a payout will be completed by a specific date, or that any user will comply with law or Platform rules.

15.2 Limitation of Liability

To the fullest extent permitted by law, Pikkah Technologies, Inc., Pikkah affiliates, and their officers, directors, employees, contractors, agents, licensors, payment providers, service providers, and partners will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, cost of substitute goods or services, emotional distress, personal injury, property damage, customs consequences, travel consequences, or third party claims arising from or related to the Platform or these Terms.

To the fullest extent permitted by law, Pikkah’s total aggregate liability for all claims arising out of or relating to the Platform, any transaction, or these Terms will not exceed the greater of the fees actually paid by you to Pikkah in the six months before the event giving rise to the claim or 100 United States dollars.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, Pikkah’s liability is limited to the maximum extent permitted by law.

16. Indemnification

16.1 You agree to defend, indemnify, and hold harmless Pikkah Technologies, Inc., Pikkah affiliates, and their officers, directors, employees, contractors, agents, licensors, service providers, and partners from and against all claims, demands, actions, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• Your access to or use of the Platform.

• Your account activity, whether authorized or unauthorized.

• Your breach of these Terms or any incorporated policy.

• Your actual or alleged violation of law, customs rules, sanctions rules, import rules, export rules, tax rules, airline rules, payment provider rules, or third party rights.

• Your interaction, transaction, communication, dispute, or relationship with another user or third party.

• Any item you request, purchase, pick up, carry, possess, import, export, deliver, reject, or dispute through or in connection with the Platform.

• Your User Content, ratings, reviews, messages, listing information, photos, product links, claims, declarations, or statements.

16.2 Pikkah may control the defense and settlement of any matter subject to indemnification. You agree to cooperate with Pikkah and not settle any claim in a way that imposes obligations or admissions on Pikkah without Pikkah’s written consent.

16.3 Nothing in this section requires you to indemnify Pikkah for claims caused solely by Pikkah’s gross negligence, willful misconduct, or intentional violation of law to the extent such indemnification is prohibited by applicable law.

17. Dispute Resolution and Arbitration

17.1 Before filing a claim, you and Pikkah agree to first try to resolve the dispute informally. A party with a dispute must send a written notice describing the claim, requested relief, and supporting facts. Pikkah notices must be sent to [email protected] unless Pikkah publishes a different legal notice address.

17.2 If the dispute is not resolved within 30 days after notice, either party may begin individual arbitration, except for small claims, intellectual property claims, injunctive relief, account security claims, payment provider proceedings, chargebacks, or claims that applicable law says cannot be arbitrated.

17.3 Unless mandatory law requires otherwise, arbitration involving the primary pikkah.com contracting entity, Pikkah Technologies, Inc., will be conducted on an individual basis under Delaware law, remotely where practical, or in Delaware if an in person proceeding is required. The arbitrator must have authority to award the same individual relief a court could award, subject to these Terms.

17.4 You and Pikkah agree that disputes will be brought only in an individual capacity and not as a class action, collective action, mass action, private attorney general action, or representative proceeding, to the fullest extent permitted by law.

17.5 If any class action waiver, arbitration provision, or jury waiver is found unenforceable for a claim, that provision will be severed only as to that claim, and the remaining dispute provisions will continue to apply to the fullest extent permitted by law.

17.6 Either party may bring an individual claim in small claims court where allowed. Nothing in these Terms limits rights that cannot lawfully be waived under applicable consumer protection law.

18. Governing Law

18.1 These Terms and claims involving the primary pikkah.com contracting entity, Pikkah Technologies, Inc., are governed by the laws of the State of Delaware, without regard to conflict of law rules, except where mandatory consumer protection or local law requires otherwise.

18.2 If a transaction summary, invoice, local checkout page, local country addendum, or signed agreement expressly identifies Pikkah Technologies Inc. in Ontario, Canada as the contracting entity for a specific local service, the laws of Ontario and the applicable laws of Canada may apply to that local service, subject to mandatory user rights.

18.3 If a transaction summary, invoice, local checkout page, local country addendum, or signed agreement expressly identifies Pikkah Technologies Ltd in Nigeria as the contracting entity for a specific local service, the laws of the Federal Republic of Nigeria may apply to that local service, subject to mandatory user rights.

18.4 If a dispute is not subject to arbitration and no mandatory local venue applies, the parties consent to exclusive jurisdiction in the state or federal courts located in Delaware for claims involving Pikkah Technologies, Inc.

19. Modifications to the Terms

19.1 Pikkah may update, revise, modify, or replace these Terms at any time. When changes are made, Pikkah will post the updated Terms on the Platform and update the effective date.

19.2 Where legally required or where Pikkah determines a change is material, Pikkah may provide notice through email, account notice, Platform notice, support notice, or another reasonable method.

19.3 Your continued use of the Platform after updated Terms are posted or become effective means you accept the updated Terms. If you do not agree, you must stop using the Platform and close your account after resolving any open transactions.

19.4 Pikkah may modify, suspend, discontinue, limit, or replace any feature, corridor, request type, fee, payment method, wallet feature, promotion, support channel, verification requirement, automated tool, Perry by Pikkah feature, or Platform function at any time, with or without notice, subject to applicable law.

20. Termination

20.1 Pikkah may suspend, restrict, deactivate, or terminate your account or Platform access at any time where Pikkah determines that you violated these Terms, created legal risk, created payment risk, created safety risk, violated law, engaged in fraud, abused support, received repeated complaints, misused the Platform, failed verification, caused chargebacks, became inactive, or otherwise created risk to Pikkah or the community.

20.2 You may request account closure through the Platform or support channels. Pikkah may require identity verification and resolution of open transactions, pending payments, disputes, claims, chargebacks, fees, or legal obligations before fully closing or deleting an account.

20.3 Upon termination, your right to access the Platform ends immediately. Pikkah may retain records as permitted or required by law, payment provider rules, tax rules, audit requirements, fraud prevention, dispute handling, legal defense, safety, or enforcement.

20.4 Any funds, credits, payouts, refunds, or transactions pending at termination may be released, refunded, held, offset, reversed, forfeited, or otherwise handled according to these Terms, provider rules, and applicable law.

20.5 Sections that by their nature should survive termination will survive, including payment obligations, non circumvention, intellectual property, User Content licenses, disclaimers, limitation of liability, indemnification, release, dispute resolution, governing law, records retention, and general provisions.

21. Intellectual Property and License

21.1 The Platform, Pikkah name, Pikkah marks, logos, designs, software, source code, object code, workflows, text, graphics, user interfaces, databases, content, algorithms, automated tools, support flows, Perry by Pikkah, documentation, and related intellectual property are owned by or licensed to Pikkah and are protected by applicable law.

21.2 Subject to your compliance with these Terms, Pikkah grants you a limited, personal, non exclusive, non transferable, non sublicensable, revocable license to access and use the Platform solely for its intended purpose.

21.3 You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, scrape, frame, mirror, create derivative works from, misuse, or commercially exploit any part of the Platform without Pikkah’s prior written consent.

21.4 You may not use Pikkah’s name, logo, marks, screenshots, brand assets, or confusingly similar marks in any way that suggests endorsement, partnership, agency, or affiliation without written permission.

22. User Content, Reviews, and Feedback

22.1 You retain ownership of content you submit to the Platform, including listings, item descriptions, product links, messages, photos, videos, delivery proof, ratings, reviews, feedback, support information, and other materials, subject to the license below.

22.2 You grant Pikkah a worldwide, royalty free, transferable, sublicensable license to host, store, reproduce, use, display, publish, modify, adapt, translate, distribute, analyze, and otherwise process User Content for the purposes of operating, securing, improving, enforcing, supporting, promoting, and providing the Platform.

22.3 You represent that your User Content is accurate, lawful, not misleading, and does not violate any third party rights or law. You are solely responsible for your User Content.

22.4 Ratings and reviews must be truthful, based on actual experience, and made in good faith. Pikkah may moderate, remove, hide, or restrict User Content that violates these Terms or creates risk.

22.5 If you provide suggestions, ideas, feature requests, feedback, or recommendations, you grant Pikkah a perpetual, irrevocable, worldwide, royalty free license to use and exploit that feedback without restriction or obligation to compensate you.

23. Release Between Users

23.1 Because Pikkah is not a party to the direct dealings between Shoppers and Travelers, you release Pikkah Technologies, Inc., Pikkah affiliates, and their officers, directors, employees, contractors, agents, licensors, service providers, and partners from claims, demands, damages, losses, liabilities, costs, and expenses arising out of or connected with disputes, transactions, communications, items, delivery, pickup, purchase, customs, payments, refunds, payouts, claims, ratings, reviews, or other interactions between you and any other user or third party.

23.2 This release applies whether claims are known or unknown, suspected or unsuspected, disclosed or undisclosed, to the fullest extent permitted by law.

24. Force Majeure

24.1 Pikkah is not liable for delay, failure, interruption, suspension, or unavailability caused by events beyond its reasonable control, including natural disasters, epidemics, pandemics, war, terrorism, civil unrest, strikes, labor disputes, government action, customs closure, border closure, sanctions, embargoes, airline disruption, carrier disruption, payment provider outage, banking failure, telecommunications failure, utility failure, cyberattack, data center outage, third party service failure, changes in law, or other events outside Pikkah’s reasonable control.

25. Electronic Communications and Consent

25.1 By using the Platform, you consent to receive communications electronically from Pikkah, including email, Platform messages, support messages, push notifications where available, SMS where allowed, WhatsApp where allowed, notices posted on the Platform, and communications through Perry by Pikkah.

25.2 You agree that electronic communications satisfy any legal requirement that communications be in writing, to the fullest extent permitted by law.

25.3 You agree that clicking acceptance, checking a box, creating an account, submitting a Request, accepting a Request, paying through the Platform, confirming delivery, using Perry by Pikkah, or continuing to use the Platform may constitute your electronic signature and binding acceptance.

26. General Provisions

26.1 Entire Agreement. These Terms, the Privacy Policy, any applicable country specific addendum, Pikkah Pledge terms where applicable, transaction summary, and incorporated policies form the entire agreement between you and Pikkah regarding the Platform and supersede prior agreements on that subject.

26.2 Severability. If any provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect.

26.3 No Waiver. Pikkah’s failure to enforce any provision is not a waiver. A waiver is effective only if written and signed by an authorized Pikkah representative.

26.4 Assignment. You may not assign or transfer these Terms or your account without Pikkah’s prior written consent. Pikkah may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, or transfer to an affiliate.

26.5 Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, employment, franchise, or representative relationship between you and Pikkah or between Shoppers and Travelers.

26.6 No Equity or Corporate Rights. These Terms do not govern shareholder rights, founder equity, capitalization, securities, stock options, investor rights, cap table matters, board governance, employment arrangements, contractor arrangements, or internal company records. Those matters are governed by separate corporate documents, stock documents, agreements, bylaws, articles, board approvals, or applicable law.

26.7 Notices. Legal notices to Pikkah must be sent to [email protected] unless Pikkah publishes a different legal notice address. Pikkah may provide notices to you through the email, phone number, Platform inbox, support thread, or other contact method associated with your account.

26.8 Interpretation. Section headings are for convenience only. Words such as including mean including without limitation. Singular includes plural and plural includes singular where the context allows.

26.9 Survival. Provisions that by their nature should survive termination or expiration will survive, including payment obligations, fee recovery, non circumvention, intellectual property, User Content licenses, disclaimers, limitation of liability, indemnification, release, dispute resolution, governing law, records, and general provisions.

27. Contact Information

If you have questions about these Terms, support issues, account issues, transaction issues, dispute notices, or legal notices permitted by these Terms, contact Pikkah at:

Pikkah Technologies, Inc.
Email: [email protected]
Website: https://www.pikkah.com

Appendix A. Pikkah Entity Structure

This appendix is included for transparency and platform administration. It does not create separate user rights against an affiliate unless that affiliate is expressly identified as the contracting party for a specific local service.

If the Platform, checkout page, transaction summary, invoice, country specific terms, or signed written agreement identifies a different Pikkah entity for a specific service, that document controls for that specific local service. These master Platform Terms still apply unless expressly replaced.

Acknowledgement. By creating an account, accessing or using the Platform, submitting or accepting a Request, making payment, receiving payout, or using Perry by Pikkah, you acknowledge that you have read, understood, and agreed to these Terms of Service.